Effective Date: January 01, 2020
Some of the websites developed and owned by Quest&Rest may have a policy of their own.
Quest&Rest (“Quest&Rest,” “the website”, “us”, “we” or “our”) collects your personal data.
Your personal information is essential to maintaining the work of Quest&Rest and associated
digital products for a variety of reasons. We rely on it to make our marketing and advertising efforts
more conscious and relevant.
It also enables us to create and provide content that you read and otherwise enjoy on our site(s).
information of the users, of
services rendered on questandrest.com (“our site(s)”) and our related digital products (“our products”).
This is a short list of the chief reasons for collecting and using user information:
- To provide you with content that is highly relevant to you; to maintain a better user experience on our
- To render the services you sign up to receive, such as daily newsletters
- To perform marketing analysis and, by your permission or when permitted by applicable laws, to
communicate with you via email and in other channels
- To allow us to run advertisements on our site(s).
Careful consideration is taken to determine the ways to use personal information and to protect your
Below, we will elaborate on the details. Alongside other topics, this policy:
- provides information about your rights and our obligations
- clarifies the ways in which we gather, store, and use your personal information
- explains the methods we use to protect your information and our commitments to do so
- covers our commitments to respect your rights and respond to the questions you might ask.
We will be making a continuous effort to clarify the aspects of personal information use for our users.
link for a specific section and you'll jump right to it:
About us and the ways to contact us
The information gathered, stored, and used by our site(s) and products is controlled by Quest&Rest.
Consequently, we take the responsibility for deciding upon the reasons and ways in which we store
and use personal information. Should you need to contact us, please find the contact information here
Personal information: what and when we gather and how we use it
Personal information is gathered automatically by our site(s) and products at the point of
registration (when you sign up for our services) and during your visits to our site(s) and products.
The information gathered is used to provide insights for our content creation, marketing and advertising
It is also used to analyze the behavioral patterns of the visitors of our site(s) and products.
The personal information we collect includes:
- personally identifiable information that directly identifies you and that includes but not limited to
your name, date of birth, phone number, postal address, email address, mobile number. We may only share
your personally identifiable information such as your name with other users when we publish rating
tables or contest results;
- personally unidentifiable information that indirectly identifies you and that includes but not limited
to the information about the device you use to browse the web (such as your IP address – the numerical
code that identifies your device and the country, region, and/or city in which your device is located);
- marketing information about your marketing preferences;
- other types of information that is collected through a survey method. Such surveys are conducted
At times, our site(s) and products may include links to third-party services and sites. These services and
sites have their own peculiarities of user information gathering and use that are covered by their own
privacy policies. If you follow a third-party link and are transferred to a third-party site, make sure you
What personal information is gathered when you sign up for an account at Quest&Rest
When a user signs up for a Quest&Rest account on questandrest.com the following personal information
- the user’s name;
- the user’s email address;
- the user’s IP address;
- certain information from the profile in social media (details can be found below) if you used your
social media account details to sign up for the services provided on questandrest.com and
by Quest&Rest. In this case, your personal information obtained through a social media network is
When you create an account on questandrest.com, we create a unique ID number that is associated with you.
The ID number helps our system recognize you during your visits to our site(s) and products when you are
logged in. Our system will also recognize you if you use the same name and email address to log into your
account from a new device (e.g.: switch from your desktop to your mobile, etc.)
information during your visits to our site(s) and products. Additional information may include:
- your IP address – the numerical code that identifies your device and the country, region, and/or city in
which your device is located;
- the history of your on-site behavior: which pages and content you have viewed on our site(s) and
products, as well as the information about the paths you followed to reach our site(s), e.g. links on
other websites, etc.
- the information that can help to identify your device, e.g.: unique device ID, advertising ID, and the
browsers via which you accessed our content.
There are services that we render that may offer you to provide more detailed
information about your interests and preferences; this information is used to improve your user experience.
If you order a paid service or item on our site(s) you may be required to provide additional details, e.g.:
your address, etc.
Certain categories of personal information are not subject to gathering, including
political or religious views, race, health state and conditions, sexual orientation, etc. However, you may
choose to provide this information to us of your own volition.
Signing into your Quest&Rest account with social media details
If you choose to sign in to our site(s) or products with your Facebook account details,
you allow Facebook to provide us with your email address and some other aspects of your profile on Facebook
that you have made public in your Facebook settings. These aspects only include your name, first and last,
age range, a link to your profile on Facebook and your profile photo. We do not receive access to updates on
your profile on Facebook. If you choose to sign in to our site(s) or products with your Google login
details, you allow Google to provide us with the aspects of your profile in Google that you have made public
in your Google settings. These aspects include your name, first and last, age range, your email address and
whether or not it has been validated, a link to your profile in Google and your profile photo, if you have
one in place.
The above-mentioned social media details will be used to create and/or fill in your
account at Quest&Rest. If you decide to remove Quest&Rest from the Apps and Settings section
of your Facebook settings or Google settings, your social media details will no longer be available to us.
However, the information that we initially received when you used your Facebook or Google details to set up
an account at Quest&Rest or to log into it will still be in our database.
Using our site(s) and products
The Quest&Rest site(s) and products gather and use the information about the
content you have browsed to offer you more relevant content on site, via emails and push notifications.
How personal information is gathered
We gather your personal information at several stages of your user lifecycle, e.g.: when
- sign up to create an account on questandrest.com;
- make a donation to Quest&Rest;
- purchase a paid account, additional account functions/features or any other products/services;
- take part in our surveys and competitions;
- sign up to receive our content emails;
- sign up for marketing communications;
- access our site(s), through cookies and related technology;
- contact us via email, on social media, including mentioning us in your posts, or by telephone.
Our reasons for using personal information
We use the personal information gathered via our site(s) and products for a variety of
purposes, some of which are listed below:
- To render the services you sign up to receive, such as email newsletters. Personal information is also
used for essential internal administration purposes, e.g.: accounting and records at Quest&Rest,
and to inform you about all the changes that our services may undergo.
- By your permission or in compliance with applicable laws, to send you marketing communications via email
and in other channels.
- To personalize the services rendered to you, e.g.: to enable signing in and to recognize you when you
sign in from different devices, to remember your settings, to serve you relevant personalized
advertisements, and to measure how effective they are, as well as to adjust our marketing communications
to your preferences by analyzing what you view on our site(s) and products.
- To perform marketing analysis, e.g.: we study what you have browsed on our site(s), what items and
services you have purchased to attain in-depth insight into your preferences and interests and to tailor
our marketing to your preferences and interests in order to achieve greater relevance.
- To provide better marketing communications, we rely on a cookie-like technology to check whether you
have opened a marketing email or followed the link contained in the email.
- To sell space on our site(s) and products to advertisers. Digital advertising lays a financial
foundation for our ability to provide you with high quality content and services.
- To carry out statistical evaluations, e.g.: to analyze the performance of our site(s) and products in
order to attain insight into how you and other visitors use our site(s) and products.
- To respond to your questions, requests, and complaints; to address and resolve issues reported by
- To prevent fraudulent activity and provide security; to ensure that our site(s) and products are safe
- To ensure compliance with applicable laws and regulations.
Legal authority for using personal information
Personal information is only used by Quest&Rest in accordance with the law. The
legal authority is determined on the basis of the purposes for personal information gathering and use.
Regardless of the individual case, the legal authority for using personal information will be one of the
- Consent: Express consent provided by our users, e.g.: to receive marketing emails from us. Your consent
can be withdrawn at any moment. E.g.: to withdraw your consent to receive marketing emails, click on the
“unsubscribe” link that is present at the bottom of every email. You can also withdraw your consent to
receive marketing emails in your subscription manager on our site(s), when you are signed into
your Quest&Rest account.
- Our legitimate interests: We need to get an understanding of our users, to promote our services, and to
maintain our site(s) and products effectively in order to create and publish high quality content and to
render our services. E.g.: it is in our legitimate interest to analyze the content that has been viewed
by users on our site(s) and products in order to understand the ways in which our site(s) and products
are used. We also rely on our legitimate interests to perform marketing analysis in order to select the
products and services are of relevance to our users.
- Fulfillment of a contract with users (or taking steps preceding the formation of a contract with users):
E.g.: you have signed up for free email newsletters at Quest&Rest, and we need to use your name
and email address to render the service of delivering those email newsletters to you. Or if you have
purchased a product or service from us and we need to use your payment details and contact information
to process your order and deliver the product or render the service you have purchased.
- Law compliance: There are cases in which we may have a legal duty to keep or use your personal
Personal information that we receive from third parties
When you create an account at Quest&Rest and/or sign up to receive our services,
we may combine the personal information you provide us with additional information that we receive from
trusted third parties. Additional information can include the region you are based in; it enables us to
tailor the content served to you to your geographical location. We may also receive information from
partners whose advertisements we can use in some of our marketing communications. We use this additional
information to make sure that we only send you relevant marketing communications.
We use the information about the content users have browsed on our site(s) and products
and the ways in which they have interacted with this content to divide all of our users into smaller groups
by interests and preferences in order to improve the relevance of our online advertising efforts. We can
also add to these groups the information we have received from third parties. Please refer to “Cookies and
Using personal information of minors
None of our site(s) and products is aimed directly at individuals under the age of 13.
We do not knowingly gather personal information about children under the age of 13. Some of our services may
have a higher age restriction and this will be shown at the point of registration.
Personal information security
Appropriate controls, both organizational and technical, have been put in place to
ensure your personal information security, to protect it against damage, destruction, loss, unauthorized
access, viewing, and processing. All our employees who need to get access to your personal information on
the grounds of performing their duties are subject to our duty of confidentiality and maintain the security
of the security of that information.
Please note that we can’t guarantee that the measures put in place will prevent leaks or
breaches. In case of a data breach, we will notify you about it and report a data breach to the relevant
Who we share your personal information with
Depending on where you are based, your personal information may be shared with a branch
We do not share your personal information with any third parties or individuals that do
not have a direct connection to us, except in case of any of the following circumstances:
- Your personal information may be shared with third parties that render services, such as facilitating
online payments and other forms of payment processing, including credit card transactions and preventing
fraud, on our behalf.
- Your personal information may be shared with our advertiser partners in the manner elaborated upon in
the Online Advertising section below.
- Your personal information may be revealed at the request of any law enforcement agency, regulator,
court, or government authority and other organizations in order to fulfill a legal or regulatory
obligation, or else to protect our or anyone else’s rights.
- Your personal information may be revealed to an organization to which we transfer or which buys all or
substantially all of our business and assets. Should the transfer or sale occur, reasonable efforts will
be applied on our part to ensure that the organization that receives your personal information from us
To make sure that the rendering of services by any other organization on our behalf is
carried out in a manner that ensures the security of your personal information and the compliance with all
the applicable information privacy laws, strict restrictions will be placed upon the organization in the
contract. We may carry out independent audit of the organizations that render services on our behalf to
check whether they meet the contract and industry standards.
Unless you give your permission to share your personal information, it will not be
shared with anyone else for their own marketing purposes.
On some of our pages, third-party social plug-ins are used (e.g.: “Facebook Recommend”
function, Pinterest “Pin It” button, Google+ function, etc.). These third parties may gather and use the
personal information that you provide during your visits to our site(s) and products. When you are reading
content or browsing our site(s) and products, the information you provide may be collected by these third
parties and linked to your account on their website. We encourage you to read their privacy policies to
learn more about how they use personal information.
International transfers of information and transferring data from the EU
We may transfer, store, and/or process the personal information we gather in any country
or location in which one or more of our companies or service providers have facilities or are located. These
countries or locations may not have the same information security standards as your home country does;
however, we will grant proper protection of personal information transferred by us in compliance with this
Transferring data from the EU
By personal data from the EU we mean all personal data that identifies residents of the
European Economic Area (the EEA). The Area includes all countries of the EU, Iceland, Liechtenstein, and
Norway. While interacting with the website, an EEA resident may perform actions that will require
information sharing. Thus, his/her personal information may be shared with third-party vendors we partner
with and that are based outside the EU. When we and/or our partners transfer and/or process personal
information of an EEA resident, we and/or our partners put in place data protection measures required by the
regularities established across the EEA.
Personal information storage duration
Your personal information will only be stored for the duration of time we need it,
depending on the purposes we are using this information for, all of which are made clear in this Privacy
Policy. E.g.: your personal information may be used to respond to your queries about one of our products or
services; we will keep it afterwards for as long as you keep using the product or service. Your personal
information may also be used for the purposes of accounting, e.g., in case you purchase an item or a service
from us. As soon as we stop needing your information, we will remove the personally identifiable details
from it to make it anonymous or delete it altogether. If you withdraw the permission to process your
personal information that you have previously granted us, and we have no other legitimate grounds to process
it further, we will permanently delete your personal information. On the other hand, in the event of your
unsubscription from marketing communications, we will still keep your email address in our database to make
sure we do not send you further marketing communications.
How we may get in touch with you
We may occasionally send you service communications, e.g.: to remind you about the
pending expiration date of your subscription to a service or to thank you for providing feedback.
Marketing communications and content newsletters
Provided that you have granted your permission, we may email relevant offers and updates
from Quest&Rest and our partners to you.
Quest&Rest offers a variety of email newsletters and content emails. We encourage
you to manage your subscription via your subscription manager when you are logged in to
your Quest&Rest account.
At any time, you can also choose not to receive any of these emails. You can discontinue
the emails by using the “unsubscribe” link in any of Quest&Rest emails or in your subscription
manager when you are logged in to your Quest&Rest account.
Research and surveys
We may occasionally ask you to complete a survey or contact you for other market
Query response and complaint resolution
If you have sent a complaint or a query to us, we will contact you to give a response to
your query or to address the complaint you have placed.
Cookies and related technology
We may gather personal information during your visits to our site(s) and products in an
automated manner by using cookies or an analogous technology. Cookies are simple files that can be added to
your device in order to allow us to remember you and recognize you when you revisit our site(s) and
By themselves, cookies do not provide any personal information, unless you decide to
provide this information to us of your own volition, e.g.: by registering on our site(s). Once that personal
information is provided, a link between this information and the information stored in the cookie is
created. The cookie then creates a unique numerical ID for your device or Web browser. This ID will allow us
to recognize you during different visits to our site(s) and establish a connection between your personal
information and the manner in which you browse our site(s) or use the content posted on our site(s).
Cookies and related technology (Local Shared Objects, HTML5, cache cookies, web beacons,
or clear gifs, etc.) are used to get insight into how you use our site(s) and products and to improve your
user experience, the content and offers that we post on our site(s) to make them more relevant to your
interests, and to show you the adverts you might find interesting. E.g.: we may rely on cookies to
personalize your user experience (to let our services address to you by your name, etc.), to securely save
your password, to keep your shopping cart contents, or to adjust the content, offers, and adverts to your
Paid Products and Services
On our site(s), you may find offers to purchase paid products or services.
If you purchase a product or service but do not receive a response from us that confirms
that we have accepted your order, please contact us before you place a repeat order. You can find the
contact information here
Despite our eagerness to accept every valid order, we reserve the right not to complete
and to refuse any order for a number of reasons, including, but not limited to, the following:
- if we find a pricing error and/or find fault with any other information about the product or service
- if we do not receive sufficient or valid billing, payment, or shipment information
- if we have grounds to suspect that the payment information we received for an order is from a stolen
payment card or is fraudulent in any other way
- if we have discontinued the product or service ordered or if the product/ service is unavailable for any
- if an order is related to a payment dispute we had to deal with previously.
Any product or service may become discontinued or otherwise unavailable, in which case,
we reserve the right to:
- cancel the order and refund the amount paid for the product or service, if the product or service is not
- replace the product or service ordered with a similar product or service, if the product or service is
- refund the amount paid for the product or service pro rata.
For the reasons of intellectual property right protection, any form of resale of the
products or services purchased from Quest&Rest is strictly prohibited. We reserve the right to refuse
any order if we believe that it has been made with the purpose of reselling.
Purchase terms and fees
By ordering a product or service from questandrest.com, you give your consent to pay all
fees and charges to your account in a due and timely manner as envisaged by the fees, charges and billing
terms in effect. You also give your consent to pay the taxes that apply to the purchase of your order. You
assure that you will provide us with valid payment information necessary to process your orders. By
providing us with the necessary payment information, you agree that:
- we are authorized to issue immediate invoice to your Account for all fees and charges payable in
association with your order,
- we are authorized to share your payment information and other details necessary for the completion of
the transaction via a third-party payment processor,
- aforementioned authorizations will require no additional notice or consent.
Should you change your payment information, you agree to notify us of the changes
We reserve the right to change or update the product/service prices and/or billing
methods at any time. Regardless of the reason, if we are not able to charge the payment to your payment
card, or if your payment is returned, we reserve the right to terminate or temporarily suspend your access
for the products or services that were not successfully paid for.
Automatic order renewal
If the product or service you purchased is subscription-based, i.e.: if it is
automatically renewed, you will receive a corresponding notification during the order renewal process. The
terms of automatic order renewal and cancellation that are incorporated into the order process are also
hereby included into this policy.
All fees are non-refundable, except for the cases elaborated upon in the “Order
Discounts, Promo Codes and Premium Offers
At our own decision, we may introduce discounts and promotional codes (Promo Codes).
Users may redeem the discounts and Promo Codes in their accounts. We may create additional features and
benefits that will be regulated by specific terms established on a per Promo Code basis. Promo Codes are
also subject to a list of general regulations listed below:
- A Promo Code may only be used once per user.
- A Promo Code must be used in compliance with law, for the intended purpose and audience.
- A Promo Code may not be shared, sold, duplicated, or otherwise transferred. It may not be posted on a
publicly accessible forum or otherwise made available to the public, unless we give permission to do so.
- We may disable a Promo Code at any time and for any reason, without any obligation on our part.
- A Promo Code may only be used in accordance with the specific terms that are especially set forth for
such Promo Code.
- A Promo Code may not be redeemed for cash.
- A Promo Code may have an expiration date; it may expire before you use it.
We may occasionally run promotional campaigns, e.g.: offer free products or services
with your purchase, in association with certain products and services. All offers made in association with
these promotional campaigns may become unavailable due to exhausted supply or be discontinued at our
discretion, i.e.: at any time and without prior notice.
Third-Party Payment Processors
We use third-party payment processors for all payments. When you pay for your purchase,
you provide your personal information needed to perform the transaction directly to the third-party payment
The advertising process that takes place on our site(s) and products is based on cookies
and related technology.
On our site(s) and products, we use personalized online advertising, which enables us to
deliver more relevant advertisements to the visitors of questandrest.com. The advertisements you are shown
are personalized based on your online behavior and the ways of interaction with our site(s) and products.
The entertaining content published on our site(s) and products is not in any way
connected to or influenced by the advertisements displayed or the organizations and companies that
During your visits to our site(s) or products, we place advertising cookies on your
device, alongside with regular cookies and related technology, in order to understand and remember what sort
of content you are interested in viewing. Upon receiving this insight, we will be able to match the
advertising we display on your browser to your interests.
For the purposes of personalizing online advertising, the information such as your name,
email and postal address, or phone number is not gathered or used.
The information we gather in the above-stated manner may be shared with advertising
partners, i.e.: the browsing patterns you displayed on questandrest.com may be used to show you relevant
advertising on other websites. Similarly, we on questandrest.com may show you advertising based on the
information about your browsing patterns that we received from our advertising partners.
Another form of online advertising that we and some of our advertising partners rely on
to make the advertising you see more relevant based on your browsing patterns is online retargeting. E.g.:
having visited an online clothes store and browsed certain clothing items, you may start seeing
advertisements from the same online store or with the specific items you have been browsing.
On our website you may find third-party links that take you to third-party websites,
apps, and social media networks. When you interact with such links, third-party vendors may collect and
process your personal information that will be treated as described in their privacy policies. Thus, we
encourage you to read those privacy policies before clicking on third-party links placed on our website.
Our advertisements on our site(s) and products and third-party sites
We promote our products and services with the help of online advertising as well, i.e.:
you may see our products and services advertised on our and third-party sites, and in social media channels.
Personal information held by us and your rights
Should you have any questions concerning the following rights with regard to your
personal information, we encourage you to contact us:
- To request a copy of the personal information we keep about you or to make sure that we keep correct
personal information about you, please reach us via our Customer Care. Requests for
personal information copies or personal information correction are processed within one month. In case
of a complicated request or several requests, it may take more time, of which we will notify you
specifically. A copy of your personal information is provided to you free of charge; any other rights in
regard to your personal information can also be exercised free of charge. However, if your request has
no legal ground, is excessive, or if you make numerous repetitive requests, a reasonable fee may be
- You can withdraw the consent to use your personal information that you have previously given us at any
- Where appropriate, you have a right to claim a copy of your personal information in a machine-readable
- You can also exercise your right to request complete erasure of your personal information or restriction
of the ways it is used. However, for specific legal reasons, we may not be able to satisfy your request,
of which we will notify you specifically, enclosing a detailed explanation, in response to your request.
Where appropriate, you can also exercise your right to restrict processing of your personal information
for specific purposes.
Please address any of the requests listed above to our Customer Care
Please note also that, for reasons of information protection, we may request additional
information from you in order to confirm your identity.
Privacy rights for California residents
The California Consumer Privacy Act (CCPA) requires us to disclose categories of
Personal Information we collect and how we use it, the categories of sources from whom we collect Personal
Information, and the third parties with whom we share it, which we have explained above.
The CCPA provides rights to California consumers to have notice about the collection and use of their
personal information, request access to their personal information, request deletion of their personal
information, request to opt out of the “sale” of personal information where such information is sold, and to
not be discriminated against for exercising such rights.
We do not sell the Personal Information of our users.
You can request access to or deletion of your personal information by using the online Customer Care
form and including your name,
email address and purpose of the request. If you request a deletion of your personal information, please
note that we may still need to retain certain information for recordkeeping purposes, and/or to complete any
transactions that you began prior to requesting such deletion. Some of your information may also remain
within our systems and other records where necessary for compliance with applicable law.
purposes for use of such personal information.
The personal information we collect includes:
- Personally identifiable information that directly identifies you and that includes but not limited to
your name, date of birth, phone number, postal address, email address, mobile number;
- Internet or other electronic network activity information, including connection information such as
browser type, language and time zone, mobile phone number and IP address;
- Geolocation data;
- Marketing information about your marketing preferences;
- Other information that relates to or is capable of being associated with you, such as social media
engagement and information about the computer or mobile device you use to access our Services, including the
hardware model, operating system and version.
Privacy rights for EU residents
Any EU resident has:
- the right to request access to personal information that we have already been collected and the right to
find out how we process personal information;
- the right to request correction of personal information that contains inaccurate details;
- the right to be forgotten;
- the right to object to processing of personal information when we collect and process it based on our
legitimate interests and/or if we override the interests, rights and freedoms of an EU resident;
- the right to withdraw his/her consent for processing personal information at any time;
- the right to limit processing of personal information on the grounds of information inaccuracy; lack of
legal bases for processing this information and of a data subject’s consent on which we can erase it; a
legal claim in case we don’t need the information anymore;
- the right to ask to transfer personal information to the data subject or to a third party;
- the right not to be subject to automated decision-making that may produce legal effects.
If you have any questions regarding the EU data privacy laws, you can contact us via Customer Care
. Please note that we will need
to verify your identity before we could process your request. An authorized representative must produce
proof of authority to act on your behalf. If there are legitimate reasons to refuse your request, we will
inform you about them over email. You can also send your requests and/or complaints to the Information
Commissioner’s Office (www.ico.org.uk) or your national data protection regulator.
Inquiries about the manner of personal information usage
If you wish to request information on or if you are concerned about the ways in which we
use your personal information, please contact us at via our Customer Care
Please note that it may take up to 30 days to respond to your requests.
If you have a question that does not concern your personal information, please choose a
convenient way to contact us here
may notify our registered users of them via email. As the law will require, we will ask you to give
additional permission or to opt out of the new ways in which we may use your personal information.
Services of third-party companies
We engage third-party companies to perform services on our behalf. We utilize the
services of Connatix, a third-party vendor, that processes personal data on its behalf. In such case, its
want us to elaborate on anything stated in it, please feel free to contact us in any convenient way:
6977 Navajo Road, # 184
San Diego, CA 92119 USA
Phone +1 (619) 758-4875 (San Diego, CA)